Terms of service

• Every new enquiry gets a WhatsApp response within 24–72 hours.

• All client enquiries will be responded to through WhatsApp or Email during allotted working hours. 

• New clients can select their plan according to their goals and medical condition. If you need help choosing, LeanX will guide you personally.

• After your payment is completed, please allow us the required time to confirm your weekly slot and share the next steps.

• LeanX plans are professionally designed to be safe, sustainable, and effective, but results depend on your body, consistency, and how closely you follow the plan.

• For the best transformation, follow your meals, tasks, and routines as provided. LeanX is here to help you stay consistent. Working Hours & Response Rules

• LeanX works Sunday to Saturday (allotted time only).

• Queries sent outside allotted hours will be answered only during working hours.

• Communication is done strictly through WhatsApp chat and Email. Plan Starting System

• LeanX works on weekly slots, not random start dates. 

• Your plan will be delivered before your chosen weekly slot begins. Progress Tracking To help us guide you better, you must share: – Daily meal photos – Weekly weight updates Missing updates may delay the next plan or adjustments. Client Responsibility

• LeanX will not remind you daily — maintaining routine is your responsibility. 

• If you need changes, message us on WhatsApp/Email and we will update your plan. Customization & Personalization

• LeanX offers full customization, adjusted to your lifestyle, timings, and food preferences. Call Consultations

• Clients can book call consultations in advance as needed.

• All calls must be scheduled; no instant or surprise calls will be accepted. Refund & Pause Policy

• All payments are strictly non-refundable and non-transferable. 

• No pause option — once enrolled, your plan continues as scheduled. Respect Policy LeanX maintains a supportive and positive environment. Any abusive or disrespectful behavior may lead to immediate termination without refund.